FAQ
On this page, we’ve collected answers to the most frequently asked questions from our clients. If you haven’t found the answer to your question, don’t hesitate to contact us—we’re always happy to help!
How to place an order?
To place an order on the website, simply select the desired items from the catalog and add them to your cart. Then, proceed to the cart and follow the instructions to complete your order. You can also provide all the necessary delivery and invoice information.
How is delivery carried out?
We deliver throughout Russia. Free delivery is available for orders with installation included. Otherwise, delivery costs are calculated individually based on your location. Delivery is carried out through trusted partners to the nearest shipping company terminal.
How long will delivery take?
Delivery times vary depending on your region. Delivery to Moscow and the surrounding region typically takes 3-5 business days, while delivery to other regions takes 7-10 business days. You can confirm the exact delivery time with a manager when placing your order.
How can I pay for my order?
We accept various payment methods:
Cash on delivery.
Cashless payments available.
Can I order installation service?
Yes, we offer professional installation services for stair railings and balusters. Our qualified technicians ensure reliable and high-quality installation.
How long does the installation take?
Installation time depends on the size and complexity of the project. On average, installation takes 1 to 3 business days. Our specialists will provide a precise timeline after the estimate.
Can I get a discount for a large order?
Yes, we offer discounts for large orders. The larger the order, the greater the discount we can offer. For more information, please contact our manager.
How do I know if a fence is suitable for my interior?
Our specialists can help you choose the right railing. We consider not only the staircase dimensions but also your interior style, so you can find the perfect solution for your home. We also offer free on-site measurements.
What should I do if the fence is damaged during delivery?
We carefully package our products to prevent damage during transit. If you notice any damage, please contact us as soon as possible, and we will arrange a replacement or refund under warranty.
Do you provide warranties for your products?
Yes, we provide a warranty on all our products. We are confident in the quality of our products and are always ready to help if any problems arise.
How to become a partner and work with you?
If you’d like to become our partner, please fill out the form on the “Affiliate Program” page, and we’ll contact you to discuss the terms of our partnership. We offer attractive terms and commissions on product sales.
If you have any questions not covered on this page, please feel free to contact us via the feedback form or by phone. We’re always happy to help!
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